Connection Flow Intercâmbios (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, secure, and retain your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website at https://connectionflow.com.au (the “Site”), submitting a form, or otherwise providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Date of birth

• Contact details (email address, phone number, mailing address)

• Country of interest for study/work abroad

• Educational background

• Emergency contact information

• Passport and visa details (if required)

• Payment or billing information

• Marketing preferences

• Any additional information you provide through forms, emails or communications

We may also collect data automatically through cookies and tracking technologies.

2. How We Collect Your Information

We collect personal information when you:

• Complete forms on our Site

• Contact us via email, phone, social media, or in person

• Subscribe to newsletters or download informational content

• Apply for programs, services, or consultations

• Attend events, workshops or marketing promotions

We also collect information automatically through cookies and similar technologies to improve your experience on our Site.

3. Purposes for Collecting Information

Your personal information is collected and used for purposes including:

• Providing and managing our services related to study, work, and living in Australia

• Responding to inquiries and providing customer support

• Processing program applications, bookings, visas or related services

• Sending marketing communications (if consent is provided)

• Improving our Site and services

• Fulfilling legal and regulatory obligations

4. Disclosure of Personal Information

We may share your personal information with:

• Educational institutions, language schools, and program providers

• Immigration agents, legal representatives, and service partners

• Third‑party service providers who support our operations

• Regulatory authorities when required by law

All third parties engaged to handle personal data are required to comply with applicable privacy and data protection standards.

5. International Data Transfers

As part of our services, your personal information may be transferred to organisations located outside Australia in countries such as:

• Canada

• United Kingdom

• United States

• New Zealand

These transfers will be undertaken in compliance with Australian privacy laws, ensuring adequate protections for your data.

6. Data Security

We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include:

• Secure servers and encryption

• Access controls and monitoring

• Backup and disaster recovery procedures

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below. We will respond within a reasonable time and in accordance with the Privacy Act.

8. Marketing Communications

If you have opted in to receive marketing communications, we may send updates, promotional offers, and related information. You can unsubscribe at any time via the unsubscribe link or by contacting us directly.

9. Cookies and Tracking Technologies

Our Site uses cookies and tracking technologies to enhance usability, analyze traffic patterns, and personalise your experience. By using our Site, you consent to the use of cookies. You may manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Connection Flow Intercâmbios Email: support@connectionflow.com.au
Website: https://connectionflow.com.au
Phone: +61 2 9264 6056
Address: Level 3/162 Goulburn St, Surry Hills, NSW 2010, Australia